Delivery & Shipping

Delivery service is available for all online orders. We work with different shipping couriers to ship our local and international orders. Please contact us if you wish to have your order shipped with a specific courier.

Orders placed between Monday to Friday will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorisations.

Destination Delivery Time
Delivery Cost*
HK/Macau
2-3 business days

HKD30

Rest of Asia
4-5 business days

HKD50-70

Worldwide
7-12 business days

HKD400-700

*Your exact shipping costs may vary and will be displayed during checkout.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@thetinysmile.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by The Tiny Smile.

For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.

Customs and Regulations

Customers should check their local postal regulations on restricted items since The Tiny Smile cannot be held liable for any items that are not accepted into the regarding country.

Refund Policy

All sales final, no returns possible. Exchanges may be given in exceptional circumstances, for example due to product fault.

Exchanges (if applicable)

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@thetinysmile.com.

Important

In the event where no one is available to receive the shipment, it will be considered a failed delivery. Any applicable return and re-delivery fees will be have to be borne by the customer.

We are unable to redirect orders to an alternative address once the order has been dispatched. Remember to select the most suitable shipping address when checking out. 

Dispatch times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or transaction failures.