Delivery service is available for all online orders. We work with different shipping couriers to ship our local and international orders. Please contact us if you wish to have your order shipped with a specific courier.

Orders placed between Monday to Friday will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorisations.

Destination	Delivery Time	Delivery Cost*
HK/Macau	1-2 business days	HKD30
Rest of Asia	3-4 business days	HKD50-150
Worldwide	5-10 business days	HKD300-500

*Your exact shipping costs may vary and will be displayed during checkout.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@thetinysmile.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by The Tiny Smile.

For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.

Customs and Regulations

Customers should check their local postal regulations on restricted items since The Tiny Smile cannot be held liable for any items that are not accepted into the regarding country.

Returns Policy

We're 100% committed to making you happy. If you wish to return your item(s), please email us at info@thetinysmile.com with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable).

The returned item(s) must be unused, in perfect condition and in their original packaging in order to get a full refund.

Shipping fee and express shipping fee are non-refundable.

Returns without prior communication with us will not be accepted.

Once we receive your returned item(s), we will notify you of the approval or rejection of your refund - if your refund is approved, returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Exchanges (if applicable)

Exchanges may be given in exceptional circumstances, for example due to product fault. If you need to exchange it for the same item, send us an email at info@thetinysmile.com. Please note that we only accept one-time exchange.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Important

In the event where no one is available to receive the shipment, it will be considered a failed delivery. Any applicable return and re-delivery fees will be have to be borne by the customer.

We are unable to redirect orders to an alternative address once the order has been dispatched. Remember to select the most suitable shipping address when checking out. 

Dispatch times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or transaction failures.